Area Manager II (Fulfillment & Operations)
Job Overview Our World‐Wide Operations network delivers millions of packages and smiles to Amazon customers every day. The Area Manager leads a team of hourly workers and is responsible for engaging the team during shifts to maintain the highest levels of safety, quality, attendance, and performance. The role also plays a key part in meeting customer expectations to ensure orders are delivered on time and to the correct location. Operations workflow consists of First Mile (product housed and ready for order), Middle Mile (order hauled to the area), and Last Mile (delivery to the customer's door). While workflows vary slightly by location, the focus remains on customer vision and dedication. Key Responsibilities Support, mentor, and motivate the hourly workforce. Manage safety, quality, productivity, and customer delivery promises. Collaborate with support teams—Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources—to develop plans that meet business objectives. Lift up to 49 pounds and frequently push, pull, squat, bend, and reach. Stand or walk for up to 12 hours during shifts. Work in an environment where noise levels vary and can be loud. Work in an environment with variable temperatures and weather (delivery stations include outside loading departments). Continuously climb and descend stairs (applicable to sites with stairs). Basic Qualifications 2+ years of employee and performance management experience. Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience. Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. Preferred Qualifications 1+ years of performance metrics, process improvement, or lean techniques experience. Experience managing a team of 20+ employees. Experience with process improvements (Lean process, Kaizen, and/or Six Sigma). Excellent customer service, communication, and interpersonal skills. A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field. Industry experience in retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments. Amazon is an equal‐opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign‐on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, FL, OCALA - 70,000.00 - 90,900.00 USD annually #J-18808-Ljbffr