Credit Control Analyst

Credit Control Analyst Location: Finchley Central Hours: Monday to Friday, 9:00am – 5:30pm (1-hour lunch) Reporting to: Credit Control Supervisor Salary: £32k to £35k per annum depending on experience The Role Our client is looking for a detail-oriented Credit Control Analyst to support a busy, high-volume function. You will focus on managing arrears, maintaining accurate records, and responding to customer and third-party enquiries. Key Responsibilities Document Review & Administration Review leases, deeds, and title documents to extract key information Obtain and check HM Land Registry documents Prepare case files and supporting documentation where required Liaise with solicitors, managing agents, and internal teams on queries Credit Control & Data Management Identify aged debt accounts and manage them through the arrears process Review historical debt, completion statements, and apportionments Carry out credit control tasks including issuing demands, reminders, and statements Maintain and update internal databases and systems Reconcile data, investigate discrepancies, and escalate where required Customer Service & Communication Respond to queries relating to accounts, arrears, and payments Handle inbound calls from customers regarding payments and account queries Draft clear, professional written communications Deliver high levels of customer service at all times Team Support & Process Improvement Support the team during peak workloads Assist with reporting and projects using Excel and internal systems Contribute to process improvements and workflow efficiencies Adapt to new procedures and support knowledge sharing Skills & Experience (Essential) Experience in credit control or an accounting-related environment Strong organisational and multitasking skills Ability to work under pressure and meet deadlines Intermediate MS Word and Excel skills Excellent numerical, written, and verbal communication skills High attention to detail and accuracy Strong customer service and telephone skills Ability to investigate issues and use initiative Professional, reliable, and team-oriented approach Desirable Experience with debt recovery processes Studying toward AAT, ACCA, CIMA, or similar Experience using Qube (or similar systems) Interest in developing within a credit control or finance function A great opportunity for a motivated individual looking to build their career in a fast-paced and rewarding environment.