Data Center Specialist – Starlink

Job Description:

  • Augment, deploy, troubleshoot, and repair hardware at Starlink PoP colocation sites worldwide
  • Travel internationally and domestically to resolve hardware issues affecting Starlink user service and deploying new hardware to scale our worldwide network
  • Diagnose failures within fiber optic circuits and execute repairs to bring system back to full operation
  • Rack and stack router and server hardware on designated locations around the world
  • Install servers and upgrade/replace parts of the servers following MOPs
  • Investigate and resolve issues with onsite commercial network and routing hardware
  • Improve existing, and create new, training documentation for continuous improvement of team skills
  • Coordinate the shipment and logistics of equipment and parts to POP sites
  • Executing spare parts strategy to ensure availability and minimize downtime
  • Coordinate and perform data center site surveys for potential new POP sites
  • Perform wireless validation surveys for VIP events and Global market access support

Requirements:

  • High school diploma or equivalency certificate
  • 2+ years of experience troubleshooting hardware or IT equipment in the IT or telecom industry
  • Strong knowledge of standard computer skills: MS Office, Visio, and web applications
  • Meticulous attention to detail, standards, and documentation
  • Ability to read, understand, and follow MOPs
  • Experience working with fiber optics network: installation, test, troubleshooting, and repair; using fiber optic test equipment (OTDR, OLS, OPM, VFL)
  • Experience constructing IT/network racks (UPS, PDUs, cable management, servers, network devices)
  • Experience installing, activating, or troubleshooting CWDM and/or DWDM using standard fiber equipment and testers
  • A methodical approach to fixing problems and the ability to research solutions independently
  • Fluency in languages in addition to English

Benefits:

  • Access to comprehensive medical, vision, and dental coverage
  • Access to a 401(k) retirement plan
  • Short and long-term disability insurance
  • Life insurance
  • Paid parental leave
  • 3 weeks of paid vacation
  • 10 or more paid holidays per year
  • Company shuttles for roundtrip travel from select Seattle locations to the SpaceX Redmond office
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