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We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager – Level 1, you’ll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans can get their hands on the merch they love. You’ll use your fandom knowledge to help train new recruits and ensure their success, and also support the management team in daily operations and meeting sales targets.
WHAT YOU'LL DO
Provide an amazing shopping experience that will encourage customers to return. They’ll be impressed by your product knowledge, customer experience skills, and use of the Force
Step in and step up when needed. You’ll cover the sales floor and provide leadership support when your Manager gets pulled away
You’ve got the keys to the kingdom, and you’re not afraid to use them! You’ll open and close the store, as needed
Work the register; you’ll process sales transactions and use your fandom knowledge to drive add-on sales using additional benefits such as BOPIS and curbside pickup. We’ll need you to also be able to close out the register and communicate and shortages or overages to your Store Manager
Understand store sales plan, comp sales goals, and key KPIs: UPT and ADT
Assist with planogram changes including store map, wall, fixture, & merchandising mix
Let your voice be heard! You’ll communicate fashion & music trend information to management and respective HQ partners
While we welcome wizards, we don’t like it when spells are stolen. You’ll work with Store Management to ensure there’s no misuse of spells and wizardry around theft
Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy
Help develop and retain a super collaborative, passionate team to run your store alongside you
Any other activities as assigned by your Store Leader
WHAT YOU'LL NEED
At least 1 year of retail store experience. If you love music and pop culture, you're in the right place!
You have Avenger-like skills: communication, time management, professionalism, operations, and a drive to develop your peeps
A high school diploma or GED equivalent
The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds
