[Remote] Customer Success Specialist - USA, Remote

Note The job is a remote job and is open to candidates in USA. Wildix is a global leader in Unified Communications & Collaboration as a Service (UCaaS) dedicated to redefining how businesses connect. The Customer Success Specialist will enhance partner experiences by providing outstanding support, managing relationships, and ensuring partner satisfaction and retention. Responsibilities Respond to partner queries across SFPC tickets, chat, video, phone, in a timely and professional manner Take ownership of issues, escalating urgent cases to PDMs or relevant teams when needed Build and maintain strong relationships with partners through regular communication and support Manage a small portfolio of lower-tier partner accounts, ensuring engagement, satisfaction, and growth Identify and act on upsell and cross-sell opportunities aligned with partner needs Monitor account usage and performance to spot opportunities and address risks early Deliver training sessions and product overviews (WMP, SFPC) to support adoption and effective use Gather and share partner feedback to help improve products and services Support partner with administrative, logistical, and commercial assistance Keep partners informed about new products, updates, and promotions Work closely with PDMs and internal teams to align on account strategy and opportunities Contribute to team knowledge sharing and continuous improvement Maintain a professional, positive, and solution-focused approach at all times Skills At least 3 years of previous experience with sales/customer support-related roles Excellent proficiency in Italian and good proficiency in English, both written and spoken You possess excellent communication skills, both verbal and written, with the versatility to communicate at all levels Strong presentation and negotiation skills for effective communication and collaboration You are a team player with a 'can-do' attitude and the ability to work with others to provide an excellent customer service and experience Commitment and self–motivation to work within deadlines with minimum supervision Proven experience with CRM software, such as Salesforce The ability to respond appropriately under pressure A positive attitude and the ability to build relationships with clients Benefits Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired. Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success. Career Growth & Development – We cover certifications and IT conferences to keep you at the top of your game. Our Benefits are country-specific, you can ask your recruiter for more information Company Overview Wildix is a multinational company that develops browser-based Unified Communications solutions and VoIP products. It was founded in 2005, and is headquartered in Tallinn, Harjumaa, EST, with a workforce of 201-500 employees. Its website is https//www.wildix.com/.