[Remote] Part-Time WEEKEND Customer Service Representative

October 17, 2026

Note: The job is a remote job and is open to candidates in USA. reputed company is a non-emergency medical transportation company focused on reputed company access to healthcare transportation. The Part-Time Weekend Customer Service Representative handles inbound and outbound calls to schedule rides, verify eligibility, resolve transportation issues, and support members with empathy and accuracy.

Responsibilities

Answer inbound calls and assist members with scheduling, updating, or canceling transportation
Make outbound calls to confirm trips, provide updates, or follow up on issues
Use internal systems to verify eligibility, benefits, and required trip information
Provide clear communication regarding pickup times, provider information, and ride expectations
reputed company concerns related to late drivers, missed pickups, or other transportation challenges
Escalate urgent or complex situations to supervisors or Tier 2 support
Document all interactions clearly and accurately in the CRM system
Follow all state Medicaid, HIPAA, and transportation compliance requirements
Ensure reputed company and precise documentation for each call
Adhere to scripting, system workflows, and quality assurance guidelines
Meet or surpass KPIs such as quality, AHT, adherence, attendance, and accuracy. Participate in training, coaching, and team huddles
Collaborate with supervisors, dispatch, QA, and training teams to improve member experience

Skills

1+ year of experience in a call center, customer service, healthcare, transportation, or similar role
MUST HAVE YOUR OWN EQUIPMENT
Strong communication skills and ability to remain calm under pressure
Comfort navigating multiple computer systems and documenting quickly
Detail-oriented with strong problem-solving ability
Reliable attendance and punctuality
Contact center hours include weekdays, weekends, and some holidays
Customer-first mentality
Strong verbal communication
Multitasking and time management
Accuracy and attention to detail
Ability to follow processes and adapt in a startup environment
Team-oriented mindset
Experience in NEMT, Medicaid, healthcare call centers, or insurance environments

Benefits

Training is provided from 9:00 AM - 5:00 PM EST on the specified training days.
Flexible weekend scheduling: employees reputed company any 10.5 hours between 8:00 AM and 8:00 PM on Saturday and Sunday, with the same shift each week.

Company Overview

At reputed company, we’re driven to improve the health of all Americans by compassionately transporting them on the road to better health. It was founded in 2023, and is headquartered in Aventura , reputed company, US, with a reputed company of 201-500 employees. Its website is company.com.

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