[Remote] Vice President, Payment Operations & Partnerships

Note The job is a remote job and is open to candidates in USA. ABC Fitness is the #1 software provider for fitness businesses globally, and they are seeking a Vice President of Payment Operations & Partnerships to lead and scale their global payments operations and partner network. This role involves managing end-to-end payment operations, driving strategic partnerships, and implementing AI and automation to enhance client experiences for 37K merchants on their platform. Responsibilities Lead and scale global payment operations across merchant onboarding, disputes/chargebacks, reconciliation, settlements, and payouts Manage and expand strategic partnerships with PSPs, banks, and fintech providers, including commercial negotiations and performance optimization Build and lead a high-performing global team, establishing KPIs, SLAs, and a culture of operational excellence Deploy AI/automation use cases such as dispute management, exception handling, reconciliation matching, onboarding risk assessment, anomaly detection, and payment failure recovery Oversee global funds flow, ensuring accuracy, timeliness, and strong financial controls across reconciliation, settlements, and reporting Own chargeback and dispute strategy, improving prevention, win rates, and compliance with card network rules Optimize merchant onboarding to deliver a seamless, compliant, and scalable experience across global markets Develop real-time monitoring, alerting, and incident response capabilities through a centralized payments command center Drive payment performance improvements (authorization rates, routing, cost of acceptance) through data, analytics, and partner strategies Partner cross-functionally with Product, Engineering, Finance, Risk, and GTM teams to align payments strategy with company growth and platform evolution Skills 15+ years of experience in payments, fintech, banking, or SaaS, with senior leadership in payment operations Proven track record of scaling global payment operations, including reconciliation, disputes, onboarding, and payouts Experience driving automation and transformation initiatives, including AI/ML-based solutions in operations Deep understanding of payment ecosystems, including PSPs, acquiring, card networks, and alternative payment methods Strong experience managing strategic partnerships and complex vendor ecosystems Financial acumen with experience managing large-scale payment flows, reconciliation, and reporting Demonstrated success leading global, cross-functional teams in a fast-paced environment Excellent executive communication and stakeholder management skills Experience building or scaling payments platforms or global commerce infrastructure Familiarity with regulatory frameworks (PCI, NACHA, PSD2, etc.) Experience implementing AI/automation in financial operations or payments environments Background in multi-country, multi-entity payments environments Benefits Bonuses and commissions Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws! Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement Medical/Dental/Vision coverage EAP – we get you help when you need it. Period. Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 Company Overview With four decades of experience behind us, we’ve brought together a suite of best-in-class platforms and a diverse, global, united team. It was founded in 1981, and is headquartered in Sherwood, Arkansas, USA, with a workforce of 1001-5000 employees. Its website is http//www.abcfinancial.com.